Emergency Notifications

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Emergency Alerts
When emergencies strike, public safety officials use timely and reliable systems to alert you. The www.ready.gov/alerts page describes different warning alerts you can get and how to get them.

Public Information and Warning
It is the goal of Eagle County to provide accurate, coordinated, consistent, timely and easy to understand information about an impending emergency through a variety of information and warning systems to enhance the wellbeing of the community before, during and after the emergency.

Eagle County employs numerous warning systems,and operates under the theory that no one method is effective at reaching all of our residents and visitors.100% notification cannot be guaranteed. If people feel at all threatened they should be prepared to take appropriate actions even without the direction of their governmental agencies.

Below are links to some of the Public Information and Warning systems available in Eagle County:

EC Alert / Everbridge Alert System
Eagle County uses the Everbridge Alert System is an emergency communication system used by governments, emergency management agencies and first responders to send emergency alerts, notifications and updates to your landline phone, cell phone, or email account based on your location and the alert categories that you have chosen.

The system offers free enrollment with app alerts & messaging. To subscribe to this service go to www.ecalert.org. This system provides voice notification commonly referred to as the "Reverse 911" system. If you have a hard line phone in your home, you should automatically receive these calls.
*If you are having issues with an EC Alerts account you can send an email explanation to: ecalerts@vailgov.com

EC Alert Update for Non-Emergency Alerts

Jan. 14, 2021 - Effective Feb. 1, Eagle County’s EC Alert service will change how it delivers non-emergency messages. Non-emergency messaging from EC Alert will no longer be sent as text messages; instead, the messaging for announcements such as traffic alerts, area alerts, business alerts and red flag warnings will be sent via email and the Everbridge app.

Messaging regarding emergency activities such as evacuations or incidents causing imminent danger that are taking place in the county will continue to be sent via text message, email, phone calls and included within the Everbridge app. The app is free and available for both Apple and Android devices.

The change is a result of new formatting from Everbridge, the vendor who provides the EC Alert service in Eagle County. Users of EC Alert should find that receiving messages through the mobile Everbridge app provides a better message experience.

The benefits of using the app to receive messages are:

  • Longer messages will be received in the app in their entirety.
  • Messages displayed through the app can include images, hyperlinks and additional formatting options.
  • All notifications show up in one feed without cluttering your text message feed.
  • Notifications in the app are easy to find and easy to read. New and unread messages are marked with an orange dot to make them easier to find. Unneeded messages can easily be deleted. Keep all, some or none.
  • Users can manage their account from the app. Update your subscriptions, profile information, contact methods and more.
  • Apps make it easy to silence notifications whenever needed through your smartphone’s built-in quiet time management.
To use the Everbridge app to receive notifications, download the app from your smartphone’s app store, then search for Eagle County and select Eagle County Public Alerts, then log in to your account or create one. If you experience difficulties finding your username or password, or need instructions on downloading and using the Everbridge app, visit www.ecalert.org. More information and instructions for downloading the app are available in the flyers below:

EC ALERT Everbridge QR codes EC ALERT Spanish sign up 22

A similar service is available for the Roaring Fork River Valley of Eagle County at www.pitkinalert.org. Garfield County also uses this service at www.garco911.com

Wireless Emergency Alerts
The Wireless Emergency Alert (WEA) notification is a federal system that allows local agencies to send alerts to cell phones in the area, even if they haven’t subscribed to the local EC Alert notification system. WEAs are used to send concise, text-like messages to WEA-capable mobile devices during emergency situations. WEAs can be sent by state and local public safety officials, the National Weather Service, the National Center for Missing and Exploited Children, etc.
What are Wireless Emergency Alerts (WEAs)?
Wireless Emergency Alerts (WEAs) are used to send concise, text-like messages to WEA-capable mobile devices during emergency situations.
Why is this important to me?
Alerts received at the right time can save lives.
What types of alerts will I receive?
(1) Presidential Alerts: issued during a national emergency;
(2) Imminent Threat Alerts: issued for extreme weather and other threats to life or property in your area;
(3) AMBER Alerts: issued for the abduction of a child in your area.
Is my mobile device WEA-capable?
Many of the major wireless providers carry WEA-capable devices. To confirm your device is capable of receiving the alerts and are available in your area, please check with your wireless provider.
What does a WEA message look like?
A WEA looks like a short, text message accompanied by a special tone and vibration. The WEA message will show who is sending the alert, which in Eagle County will say EC EMO for Eagle County Emergency Management Officials; what is happening; who is affected; and what action to take.
What should I do when I receive a WEA message?
Follow any action advised by the message. If needed, seek more details from local media or authorities.
What if I am traveling?
Will I receive a WEA message if I'm visiting an area where I don't live? Yes. Wireless Emergency Alerts are geographically targeted. If you travel into a threat area after an alert is first sent, your WEA-capable device will receive the message when you enter the area.
Will I be charged for receiving WEA messages?
No. This service is offered for free and will not count towards texting limits on your wireless plan.
Does WEA know where I am? Is it tracking me?
No. WEAs are broadcast from area cell towers to mobile devices in the area. Every WEA-capable phone within range receives the message.
Will a WEA message interrupt my phone conversation?
No. The alert will be delayed until you finish your call.
How often will I receive WEA messages?
You may get very few WEA messages or you may receive frequent messages when conditions change during an emergency. The number of messages depends on the number of imminent threats to life or property in your area.
If I can't make or receive calls or text messages due to network congestion, will I still be able to receive a WEA message?
Yes. WEA messages are not affected by network congestion.
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